Smile Whitsundays training starts!
Last night we commenced the training for Smile Whitsundays in conjunction with Tourism Whitsundays. Since Storkeys’ Team believes passionately in exemplary customer service, we have offered our training at no charge to TW members. It was gratifying to see 40 people attending, a mix of staff and owners from the entertainment, hospitality, tourism and accommodation industries. Disappointing, however, that we had only 2 retail employees there both from Focus on Floors. The training focussed on the important of SERVICE
S mile the front door or welcome mat to your business
E ngaging your customers and clients
R elationship, building one with your customers
V alue given to those clients
I nnovative ideas, the Point of Difference for your potential customers
C ommunicating effectively is essential
E xceeding the Expectations of your customers
We hope and trust that those attending gained some appreciation of the work needed to ensure that Smile Whitsundays doesn’t just mean a charter on the wall or the wearing of a badge but caring for your customers!
Thanks to Emily from Tourism Whitsundays for her work in organising this evening.
We are also hopeful that the participating businesses may go that “extra mile” and utilise Storkeys’ Team for further training in Effective Communications; handling the Challenging Customers; Time Management or Team Building to name just a few of the workshops we offer.
